delete_foreverData Deletion
This page explains how StudioOps users can request permanent deletion of their account
and all associated data, in compliance with Apple App Store and Google Play guidelines.
phone_iphoneMethod 1 — Delete In-App
The fastest way to delete your account is directly inside the StudioOps app:
- Open StudioOps and sign in to your account.
- Tap Settings from the bottom navigation or your profile icon.
- Tap Gym Profile.
- Scroll down and tap Delete Account.
- Confirm your password when prompted.
- Tap Confirm Delete — your account will be queued for permanent removal.
All your app data will be permanently deleted within 2 days of your request.
mail_outlineMethod 2 — Email Request
If you no longer have access to the app, send a deletion request by email:
- Email: [email protected]
- Subject: Account Deletion Request - StudioOps
- Include: your registered email address, full name, gym name, and phone number
mail
Send Deletion Request
This deletion pathway is available even if you no longer have the app installed.
delete_sweepWhat Gets Deleted
- Your StudioOps account profile (name, email, phone, role)
- Your gym profile and all configuration data
- Member records, attendance logs, and staff data linked to your account
- All files and media stored for your gym in the app
- Your Firebase Authentication entry
Temporary deactivation or simply logging out is not treated as account deletion.
You must follow the steps above to permanently delete your account.
scheduleProcessing Timeline
- Account ownership is verified before deletion begins (password confirmation in-app, or identity check by email).
- Once verified, your account is placed in Pending Deletion status and app access is immediately removed.
- All app data is permanently deleted within 2 days of the verified deletion request.
- Once deletion begins, account restoration is not possible.
If you submitted a deletion request and have not received confirmation within 2 days,
please contact us at
[email protected].
policyData Retention Exceptions
Some records may be retained after account deletion where required by law:
- Offline payment records you have entered may be retained for up to 5 years to comply with Pakistan tax regulations.
- Anonymised, non-identifiable analytics (no personal data) may be retained to improve the service.
contact_supportNeed Help?
For any questions about your data or this deletion process, contact us:
[email protected]
Last updated: March 9, 2026